Ceri Buckmaster
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  • Welcome Home
  • About Ceri
    • What people say about learning with Ceri
  • Nonviolent Communication
    • Conflict support >
      • Conflict Support: What happens in a Supported Conversation or Restorative Circle
      • Conflict Support: Building Restorative systems >
        • Conflict and Grief work in South London
    • Personal Safety, Empowerment and Nonviolent Protection
    • Bystander Intervention
    • Grief work
    • Schools work
    • 1 Foundations of NVC >
      • 2 Foundations of NVC
      • 3 Foundations of NVC
      • 4 Foundations of NVC
      • Self Empathy Steps (1) >
        • Self Empathy Steps (2)
        • Self Empathy Steps (3)
        • Self Empathy Steps (4)
        • Self Empathy Steps (Request)
        • LASER (Enemy Image) Process
        • The Wheel of Self Responsibility and Dialogue when triggered
    • needs based approach to money
    • Systems savvy study group
    • Empathy Injection >
      • How to nurture your life
      • Holding Space for Each Other
  • Invisible Food
    • Street Food
    • Cook like a Caribbean
    • Women Making History at the Museum of London
  • Writing that Connects
  • Blog
  • Contact
  • Privacy Policy
  • Listeners for Loughborough
  • Complaints Policy

LASER process
(Transforming Enemy Images)

​LASER process  (Transforming enemy images)
Preparing yourself to deal with conflict
 
 
L=      What’s the LOAD? (the judgment you carry)
 
A=     What’s the ACTION this person has done or said that leads you to have this Load/judgment? 
  • This is a non-controversial observation of what has happened
  • It will enable you to enter into conversation with the person with lower risk of reactivity or defensiveness from them.
 
S =     Self-Empathy
  • How do I feel when I remember what this person has said or done?
  • What am I needing or longing for in relation to this action?
 
E =    Empathy for the other
  • How might the person taking the action be feeling?
  • What needs is this person trying to meet, even if they are totally not meeting them, or meeting them ‘tragically’?
 
R=     Reflect on how you feel now and are there any requests for action that needs to happen.



Based on NVC Transforming Enemy images processes. This iteration by me. 

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