​LASER process  (Transforming enemy images)
Preparing yourself to deal with conflict
 
 
L=      What’s the LOAD? (the judgment you carry)
 
A=     What’s the ACTION this person has done or said that leads you to have this Load/judgment? 

• This is a non-controversial observation of what has happened
• It will enable you to enter into conversation with the person with lower risk of reactivity or defensiveness from them.

 
S =     Self-Empathy

• How do I feel when I remember what this person has said or done?
• What am I needing or longing for in relation to this action?

 
E =    Empathy for the other

• How might the person taking the action be feeling?
• What needs is this person trying to meet, even if they are totally not meeting them, or meeting them ‘tragically’?

 
R=     Reflect on how you feel now and are there any requests for action that needs to happen.



Based on NVC Transforming Enemy images processes. This iteration by me.